Privacy Policy

1. Introduction

Nako ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (the "Service"). This policy complies with the European Union's General Data Protection Regulation (GDPR) and French data protection laws.

2. Information We Collect

2.1 Personal Information

Pet information (breed, age, weight, dietary restrictions)
User preferences and settings
Account information (if you create an account)
Communication data when you contact us

2.2 Technical Information

Device information (device type, operating system, unique identifiers)
Usage data (features used, time spent in app, interaction patterns)
Camera data (only when scanning product barcodes)
Log files and analytics data

2.3 Location Information

We may collect location data to provide localized product recommendations, with your explicit consent.

3. How We Use Your Information

We use the collected information for the following purposes:

Provide personalized pet nutrition recommendations
Analyze and improve our service functionality
Respond to your inquiries and provide customer support
Send important updates about the service
Ensure security and prevent fraud
Comply with legal obligations

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on:

Consent: When you explicitly agree to data processing
Contract Performance: To provide our services to you
Legitimate Interest: To improve our services and ensure security
Legal Obligation: To comply with applicable laws

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With veterinary professionals (only with your explicit consent)
With service providers who assist in our operations (under strict confidentiality agreements)
For legal compliance, safety, or protection of rights
In case of business transfer (merger, acquisition, etc.)

6. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers and encrypted both in transit and at rest. We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

Right of Access: Request information about your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time

8. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or transfers to countries with adequacy decisions.

9. Children's Privacy

Our Service is not intended for children under 16 years old. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

11. Third-Party Services

Our Service may contain links to third-party websites or services that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Data Protection Officer:
Email: francois@getnako.co

Supervisory Authority:
You have the right to lodge a complaint with the French data protection authority (CNIL) if you believe your data protection rights have been violated.